Stonetree on Smoky Hill (CO-Centennial)
Frequently Asked Questions
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq .
Where do I find my community's achitectural modification request form?
The architectural modification request form can be found under the Architectural Review section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Architectural Committee within 30 days from the date of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for maintaining landscaping within the lot. The Association only maintains common area landscaping.
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Trash service is on Monday with recycle service every other Monday.
What is the bulk pick-up schedule for my community?
Bulk pickup is not offered by the Association
How do I get electric/gas/water/trash service?
Water service is through ECCV (303) 693-3800
Gas & Electric service is through Xcel Energy (800) 895-4999
How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community on a bi-weekly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
- Community Manager: Angie Weil CDSTSmanager@goodwin-co.com (983) 444-0584
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CDSTS Stonetree on Smoky Hill
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDSTS) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDSTS
What is the Management ID?
6587
When is my assessment due?
Assessments are due on the first of each month and considered late if not paid by the last day of the month.
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
- All leases must be in writing and must state that the lease and the tenant’s occupancy are subject to the association’s governing documents, including the declaration, bylaws, and rules and regulations. The owner is responsible for ensuring the tenant complies with all community rules.
- A copy of the signed lease must be delivered to the Board within 10 days after execution and before the tenant moves in. The association may prohibit occupancy until these requirements are met.
- The number of occupants in a leased home must not exceed the limits set by applicable code requirements.
- Any violation of the community’s rules or governing documents by the tenant is considered a violation by the owner as well.
What is the community's pet policy?
- Each home may have no more than two personal household pets. The Board has the authority to restrict certain breeds, types, or sizes of pets if they are deemed a safety concern or nuisance. More than one of a particular type of pet may also be restricted for these reasons[1].
- Pets must not damage landscaping or any part of the common areas, nor become a nuisance or annoyance to others. Owners are responsible for reimbursing the association for any damage caused by their pets, and these costs may be assessed to the owner's account[1].
- Pets must be on a suitable leash or in an enclosure and under direct control when outside the home. Pets cannot be leashed, chained, or tethered to any building, fence, tree, or other improvement, nor left unattended outside[1].
- No animals may be bred or boarded for commercial purposes within any home[1].
- Owners must immediately clean up after their pets and dispose of waste properly, following any additional rules set by the Board[1].
- All pets must have current inoculations as required by health guidelines, and owners must comply with all applicable laws and regulations regarding pet ownership[1].
- The association has the right to determine if pets are being kept in a manner that is unreasonable or creates a nuisance, and may take action to correct violations. Owners are responsible for any costs or damages caused by their pets, which may be collected as assessments[2].
- Dog runs or similar enclosures must not be visible from the street or neighboring lots
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.